Privacy notice

1. Who we are

The controller is Sial Networks Limited, a company registered in England and Wales under company number 13552665. Registered office: 141c High Road, Loughton, England, IG10 4LT. Casewelt is a product of Sial Networks Limited.

Privacy enquiries: contact@casewelt.com. We have not appointed a Data Protection Officer for this website notice; if that changes, this notice will be updated.

You may also contact the UK Information Commissioner’s Office (ICO) if you have a concern about our handling of personal data.

2. What this website does

The site is primarily static HTML, CSS and first-party JavaScript. We use cookies and similar technologies where needed to run the site and remember choices you make, as described in the cookie policy. We do not currently load advertising or analytics trackers.

The contact form posts to the Casewelt API (POST /v1/public/enquiry) so we can store and respond to a walkthrough request. A hidden field is used only to ignore automated submissions.

An optional accessibility tool (WelcomingWeb) can be enabled by you. When enabled, it may store accessibility preferences in your browser and load assets from WelcomingWeb as described in the cookie policy.

3. Personal data we process

Enquiries. If you use the contact form we process the name, work email, company, problem description and any optional interest or context you submit, together with a network address used for rate limiting and abuse prevention. If you email us instead, we process the information in that message and ordinary mail headers.

Hosting logs. Infrastructure may create ordinary access logs such as time, requested path, user-agent and network address for security, reliability and abuse prevention. These logs are not used to build advertising profiles.

Privacy preference cookie. We store a first-party cw_privacy cookie so we can remember your notice dismissal and whether accessibility preference storage is enabled.

Accessibility preferences. The accessibility tool is available by default and may store preference data locally in your browser. You can turn this off in Cookie preferences. That data is for presenting the pages to you; we do not use it for advertising.

Please do not send passwords, access tokens, production customer files or special-category personal data in an initial enquiry unless we have specifically agreed a secure route for it.

4. Purposes and lawful bases (UK GDPR)

• Responding to enquiries and arranging demonstrations: legitimate interests in responding to a business contact, and where applicable steps prior to entering a contract (Article 6(1)(b) / (f)).
• Securing and operating the website (logs, abuse prevention): legitimate interests (Article 6(1)(f)).
• Remembering privacy / accessibility preferences: PECR rules for cookies/similar tech; where personal data is involved, legitimate interests in respecting your choice, or consent where required for optional storage.

We do not use a first demo enquiry as consent for unrelated advertising or remarketing. We do not sell personal data.

5. Who may receive the data

Service providers involved in professional email, domain, hosting, edge delivery and IT operations may process information on our behalf under instructions. If you enable the accessibility tool, WelcomingWeb processes technical data needed to deliver that feature. Professional advisers or authorities may receive information where necessary for legal obligations or protection of our rights.

6. International processing

Sial Networks Limited is established in the United Kingdom. Service providers may process data in the UK, EEA or other countries. Where UK data-protection law requires a transfer mechanism, we rely on an applicable approved mechanism rather than treating this notice as the transfer assessment itself.

7. Retention

Enquiry correspondence is kept for as long as needed to handle the conversation and for a proportionate period afterwards where we need a record of what was discussed, agreed or required for legal purposes. Operational access logs, where enabled, are retained only as long as needed for security and service operations. The cw_privacy cookie lasts up to 12 months unless you clear it earlier.

8. Your rights

Depending on the processing, you may have rights of access, rectification, erasure, restriction, objection and data portability, and the right to withdraw consent where processing is consent-based. To exercise a right, email contact@casewelt.com. You may complain to the ICO.

9. Children

This website is aimed at organisations and professional users. We do not knowingly seek personal data from children.

10. The Casewelt product

Customer content, identity records, product audit logs and other service data are subject to the terms and privacy information provided with the Casewelt service. This website notice should not be treated as a description of that processing.

11. Changes

We may update this notice as the website or our processing changes. The date above will be updated when we publish a revised version.

Related: Cookie policy · Accessibility · Website terms.